Terms of service

Agreement to Terms

Welcome to Vape Lounge Online ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at vapeloungeonline.co.uk and our services.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

Age Verification Required

You must be 18 years or older to use our website and purchase our products.

By using this website, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

Age Verification Process

All customers must verify their age before making a purchase
We may request valid government-issued photo identification
Orders may be refused or cancelled if age cannot be verified
We comply with all UK age verification requirements for vaping products

Product Information and Health Warnings

Important Health Information

Nicotine is an addictive substance
Vaping products are not suitable for pregnant or breastfeeding women
Keep away from children and pets
Not recommended for non-smokers
Consult a healthcare professional if you have medical conditions

Product Accuracy

We strive to provide accurate product information, including descriptions, images, and specifications. However:

Product images are for illustration purposes and may vary from actual products
We reserve the right to correct any errors in product information
Availability and specifications are subject to change without notice
Colors may appear different due to monitor settings

Regulatory Compliance

All products sold comply with:

UK Tobacco and Related Products Regulations (TRPR)
MHRA (Medicines and Healthcare products Regulatory Agency) guidelines
Trading Standards requirements
Consumer Rights Act 2015

Ordering and Payment

Order Process

Select products and add to cart
Complete age verification process
Provide accurate billing and shipping information
Review order details and total cost
Complete payment through secure checkout
Receive order confirmation via email

Pricing and Payment

All prices are displayed in British Pounds (GBP) and include VAT where applicable
Prices are subject to change without notice
Payment must be completed at time of order
We accept major credit/debit cards and other specified payment methods
Additional fees may apply for certain payment methods

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Order confirmation does not guarantee acceptance.

Order Limitations

Quantity restrictions may apply to certain products
We reserve the right to limit order quantities per customer
Bulk orders may require additional verification
Orders may be cancelled if deemed fraudulent or suspicious

Shipping and Delivery

Shipping Information

Free delivery on orders over £50
Standard shipping rates apply to orders under £50
Delivery times are estimates and not guaranteed
We ship to UK addresses and selected international locations

Delivery Requirements

Age Verification at Delivery:

Someone 18+ must be present to receive the delivery
Valid ID may be required at delivery
Packages cannot be left unattended
Failed delivery attempts may result in return to sender

International Shipping

International shipping is available to selected countries
Customers are responsible for customs duties and taxes
Delivery times may vary due to customs processing
Some products may be restricted in certain countries

Prohibited Uses

You are prohibited from:

Using our website or purchasing products if under 18 years of age
Providing false or misleading personal information
Attempting fraudulent purchases or chargebacks
Commercial resale without proper authorization
Attempting to damage or interfere with our website
Using products for any illegal purposes
Posting fake reviews or ratings
Unauthorized extraction of website data

Violation of these terms may result in account termination and legal action.

Intellectual Property Rights

Our Content

All content on our website, including but not limited to:

Text, graphics, logos, and images
Website design and layout
Software and functionality
Product descriptions and reviews

is owned by Vape Lounge Online or our content suppliers and is protected by intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

Restrictions

You may not reproduce, distribute, or create derivative works
Commercial use requires written permission
You may not remove copyright or proprietary notices
Unauthorized use may result in legal action

User Accounts

Account Creation

You may create an account to enhance your shopping experience
All information provided must be accurate and current
You are responsible for maintaining account security
One account per person is permitted

Account Security

Keep your login credentials confidential
Notify us immediately of any unauthorized access
You are responsible for all activities under your account
We may suspend accounts showing suspicious activity

Limitation of Liability

Disclaimer

Our website and services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

Liability Limitations

To the maximum extent permitted by law:

We shall not be liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for the specific product
We are not responsible for third-party content or services
Force majeure events are excluded from our liability

Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015.

Privacy and Data Protection

Data Collection

We collect and process personal data in accordance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Our comprehensive Privacy Policy

Information We Collect

Personal identification information (name, email, phone)
Billing and shipping addresses
Payment information (processed securely)
Age verification data
Website usage analytics

For detailed information about how we handle your data, please review our separate Privacy Policy, which forms part of these Terms.

Product Warranties and Returns

Manufacturer Warranties

Products are covered by manufacturer warranties where applicable
Warranty terms vary by product and manufacturer
Warranty claims should be directed to the manufacturer
We facilitate warranty processes where possible

Returns Policy

Returns are subject to our separate Return and Refund Policy, which includes:

Strict hygiene and safety requirements for vaping products
Limited return eligibility for opened products
Specific timeframes for different types of returns
Age verification requirements for processing returns

Termination

Your Right to Terminate

You may stop using our services at any time. Closing your account does not relieve you of any outstanding obligations.

Our Right to Terminate

We may suspend or terminate your access to our services:

For violation of these Terms
If required by law or regulation
For fraudulent or suspicious activity
At our discretion with reasonable notice

Effect of Termination

Your right to use our services ends immediately
Outstanding orders may be cancelled
Certain provisions survive termination (payment obligations, liability limitations)

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Dispute Resolution

Direct Resolution: Contact our customer service team first
Mediation: Alternative dispute resolution may be available
Trading Standards: You may contact local Trading Standards
Legal Action: Court proceedings in England and Wales

Miscellaneous

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Vape Lounge Online.

Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations to a third party with notice to you.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.