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Your Questions Answered
Frequently Asked Questions
Find answers to the most common questions about vaping products, UK regulations, and our services. From choosing your first device to understanding TPD compliance, we've covered everything you need to know.
What age do I need to be to purchase vaping products in the UK?
You must be at least 18 years old to purchase any vaping products in the UK, as required by law. We require valid photo identification (driving licence, passport, or PASS-accredited ID card) for all purchases, both online and in-store. This applies to all vaping devices, e-liquids, accessories, and related products. It is illegal to sell vaping products to anyone under 18.
What's the TPD regulation and how does it affect the products you sell?
The Tobacco Products Directive (TPD) is EU legislation that the UK still follows post-Brexit. Key requirements include:
- E-liquid bottles: Maximum 10ml size for nicotine-containing liquids
- Tank capacity: Maximum 2ml for refillable tanks
- Nicotine strength: Maximum 20mg/ml (2%) nicotine content
- Safety features: Child-resistant caps, tamper-evident seals
- Ingredient disclosure: Full ingredient lists and safety data
All our products are fully TPD compliant and registered with the MHRA (Medicines and Healthcare products Regulatory Agency).
What's the difference between nic salts and standard e-liquids?
Nic Salts (Nicotine Salts): Provide a smoother throat hit even at higher strengths (typically 10-20mg under TPD). Perfect for pod kits and mouth-to-lung vaping. Absorbed more quickly, making them ideal for those switching from cigarettes.
Standard E-liquids (Freebase Nicotine): Traditional nicotine form with a stronger throat hit. Available in various PG/VG ratios. Better suited for sub-ohm tanks and direct-lung vaping. Strengths typically range from 0mg to 18mg.
How do I choose the right vaping kit for myself?
Consider your needs:
- New to Vaping: Pod kits or starter kits for simplicity
- Ex-Smokers: Mouth-to-lung devices with higher nicotine (10-20mg)
- Cloud Production: Sub-ohm kits with direct-lung airflow
- Convenience: Disposable vapes for no maintenance
- Advanced Users: Box mods with variable wattage/temperature control
We offer free advice in-store and can recommend the perfect setup based on your smoking history and preferences.
How should I store my e-liquids and shortfills?
Storage: Keep e-liquids in a cool, dark cupboard away from direct sunlight and heat. Room temperature is ideal. Always keep bottles tightly sealed and stored safely away from children and pets.
Shelf Life:
- 10ml bottles: Use within 2 years if unopened, 6-12 months once opened
- Shortfills: Best used within 18 months, add nic shots promptly after opening
- Signs of degradation: Colour darkening, separation, or harsh taste
Shortfills: Store in cool conditions and add nicotine shots when ready to use for best flavour retention.
What's your returns and warranty policy?
Returns Policy:
- Unopened products: 14-day return period with receipt and original packaging
- Faulty devices: Covered under manufacturer warranty (typically 3-12 months)
- E-liquids: Cannot be returned once opened for hygiene reasons
- Online orders: 7-day cooling off period under Consumer Contracts Regulations
- Faulty goods: Full refund or replacement under Consumer Rights Act 2015
Warranty: All devices come with manufacturer warranty. We handle warranty claims directly to save you time.
How often should I change my coils and how do I know when?
Replacement Schedule: Generally every 1-2 weeks with regular use, but this varies based on usage, e-liquid type, and wattage.
Signs You Need New Coils:
- Burnt or metallic taste
- Reduced flavour
- Less vapour production
- Coil looks dark/gunked up
- Gurgling or leaking
Extending Coil Life: Prime new coils properly, avoid chain vaping, stay within recommended wattage range, and use lighter e-liquids when possible. Sweet flavours tend to gunk coils faster.
What payment methods do you accept?
In-Store Payments:
- Cash
- Chip & PIN/contactless cards
- Apple Pay/Google Pay
- Gift cards and store credit
Online Payments:
- Debit/credit cards (Visa, Mastercard, Maestro)
- PayPal
- Klarna (buy now, pay later)
- Digital wallets
Security: All online transactions are secured with SSL encryption and processed through PCI DSS compliant payment systems. We never store your full card details and all payments are processed securely through established UK payment providers.
